Refund Policy

Product guarantees and refunds

• You can request a refund during the first 14 days after the purchase date by contacting us through our contact form. You don't need to return anything: the subscription key is simply removed and cancelled, so there is no return charge.
• The refund is processed through the same payment method you used, within 48–72 hours.
• Products have a 12-month guarantee period in which VizIPTV replaces or refunds any product damage or dysfunction caused by the producer of the product.
• If we cannot deliver for any reason, we will give you a full refund.
• If you received an incorrect product, or if the key code has not been activated, a refund or replacement is possible.
• If the key code cannot be activated for an unknown reason, contact us within 48 hours of the purchase and a refund or replacement is possible.
• If you experience any difficulties with the product you purchased, contact us first with a description of the problem and screenshots or photos so we can assess the situation. Our technicians will help you install and activate your software. Your order is eligible for a refund in the rare cases our support staff cannot solve the problem.